To Speak to a “Customer Service Representative”: Dial 311.

Mayor Gavin Newsom’s 311 Center has recently become a reality. This new service allows San Franciscans to talk to a live customer service representative 24 hours a day, 7 days a week, 365 days a year. Now, San Franciscans no longer have to find their way through a maze of over 2,300 city telephone numbers for the service they need—all they’ll have to do is dial 911 for emergencies and 311 for everything else. 

The newly-constructed center provides state-of-the-art call customer relationship management technology and serves as a back-up 911 center in the event of a service disruption at the primary 911 center. The center is being integrated into city departments.  So, for example, not only can you call to report trash on your corner, the 311 Center can track a ticket through to resolution, notify a citizen by e-mail when it’s picked-up, and for the first time ever, provide real data to policy-makers and the public on how timely the city’s response rates are for street cleaning requests citywide.
 
The center is located on the 2nd floor of One South Van Ness, at the corner of Van Ness and Market. It became operational on March 29. 2007.
 
To find out more about Dial 311, please visit their Website.